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Return Policy

At Kenji Kratom, we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products, you may return them within 30 days of delivery for a full refund. Items should be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product.

Please include the shipping notice with your return.  If you do not have the shipping notice please contact us at [email protected] and we will provide a copy for you.

Contents of return should be shipped to:

Kenji Kratom
1101 S Milliken Ave Ste E #928 Ontario, CA 91761
Attn: Returns

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
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Address: 1101 S Milliken Ave Ste E #928 Ontario, CA 91761
Kratom is not used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please see FDA import alert 54-15. We make no representations as to intended use or suitability for use. We do not ship kratom to: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin. Sarasota County, Union County, Malheur County, Denver CO, San Diego CA, City of Oceanside CA, Jerseyville IL, Alton IL, & Columbus MS. Furthermore, Kratom is also banned in following countries where shipment is not permitted: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, and Vietnam.

No one under the age of 18 may use or purchase this product. The Food and Drug Administration has not reviewed the claims made regarding these products. FDA-approved studies have not verified the efficacy of these products. These items are not meant to be used in the treatment, diagnosis, or prevention of any illness. Nothing on this page is intended to replace or serve as an alternative to advice from healthcare professionals. Before using any product, please speak with a health care expert about potential interactions or other potential issues. The Federal Food, Drug and Cosmetic Act requires this notification to indicate that all products either contain or have less than 0.30% THC.

Overconsumption of kratom may lead to serious illness or even death. Please use kratom with caution
Copyright 2024 Kenji Kratom. All Rights Reserved
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